This week Terry Glenn was arrested and charged with auto theft. The vehicle in question was a suburban that was rented from National Rental Car in Irving. The irony about this is that this was a former football player and just a suburban. But I have been through this before where you have to go to extreme measures in order to get your equipment back. I have had customers come in and rent vehicles to weeks at a time. You run the credit card, get the big charge and you think cool, good rental. Return date comes up and you call to verify time to return and he wants to keep a few more days, so you run the card. its declined. You call the customer and they say i wil bring you a new card to extend the dates. No show. You call again and you get the usual excuse but i will be by there to take care of the charges. Now human instinct, you think, well he is "so and so", high profile he should be good for it. But thats your mistake, you assume. Everybody has been affected by the turn in the economy. Now that may not be the case with Terry Glenn, I dont know, but the real problem is that this customer has you handcuffed because you cant rent the vehicle to another customer because you really dont have a certain date on when it will be returned. He comes in and gives you payment for the days he has used and needs more days, and will pay up when he returns. Now good business sense will tell you to confiscate the vehicle or put anther card on file in order to extend the rental period. But you want the revenue so you say no problem. BIG MISTAKE. There are stories like this throughout my industry and the limousine industry where celebrites or athletes run up the charges and you have to chase them for your money. Sometimes even file a law suit. Good saying that I use, not all money is good money. When you a re dealing with a customer and if you have even the slightest feeling thats not warm and fuzzy, dont do it.